Buying FAQs

What is RESPeRATE's 60 Day Triple Guarantee?

We are committed to RESPeRATE working for you.

If for any reason, RESPeRATE is not right for you, you may return it within 60 days of delivery and we will:
1. Refund of the Purchase Price of RESPeRATE
2. Refund The Shipping & Handling!
3. Pay The Cost To Ship It Back To Us!

To process a return you just need to call us between 9am to 6 pm EST, Mon - Fri. at 1-877-988-9388.

RESPeRATE Support
We are located in the heart of NYC and we are here to answer your questions and provide you with support. Call us at 1-877-988-9388 if you have any questions before or after you purchase RESPeRATE.

What credit cards do you accept?

We accept Visa, Mastercard, American Express Discover.

Can I pay by check or money order?

Yes, we do accept checks and/or money orders.
Please call us at 1-877-988-9388 for more information on how to pay with checks or money orders.

Will I be charged sales tax?

New York residents are subject to an 8.875% sales tax. New Jersey residents are subject to a 7% sales tax. Washington residents are subject to an 6.5% sales tax.

I've ordered a RESPeRATE device, when will I receive it?

If you selected standard FedEx Standard Home Delivery and you live in the continental United States, you should receive your RESPeRATE within 7 business days.
FedEx 2 Day is also available for an additional fee. With 2 Day shipping you should receive your order in two business days.

Please note that all orders submitted before 1pm EST will be shipped out the same day. Orders after 1pm EST will be shipping out next day.

Is rush shipping available?

Yes. You can request rush shipping for an additional $9.99. Rush shipping should arrive in two business days

Is shopping on-line with RESPeRATE.com secure?

Resperate.com has security measures in place to protect the loss, misuse and alteration of the information under our control. In particular, all credit card and other transactional information is transmitted using Secure Sockets Layer (SSL) technology-the industry standard for protected credit card transactions.

Who can I call if I have a problem while trying to purchase RESPeRATE on-line?

You can call our Customer Service department at 1-877-988-9388 if you are having trouble ordering on-line.

Who can I call if my package does not arrive when expected?

You can call our Customer Service department between 9:00 am - 6:00 pm Eastern Standard Time, Mon-Fri, at 1-877-988-9388 to track your order.

What is the Return Policy?

We have a very simple and straightforward return policy.

If for any reason, RESPeRATE is not right for you, you may return it within 60 days of delivery for a full refund of the purchase price less cost of shipping

How do I return my RESPeRATE?

Please call our Customer Service department between 9:00 am - 6:00 pm Eastern Standard Time, Mon to Fri at 1-877-988-9388 if you would like to return your product. Refunds will only be offered to those individuals who receive a Returned Merchandise Authorization (RMA) number from a Customer Service representative.

What does the warranty cover?

InterCure's standard warranty includes repair or replacement of any new RESPeRATE device within 1 year of the original retail purchase if it is found to be defective in materials or workmanship. The customer is responsible for all shipping and handling costs.

With the RESPeRATE Cares 3-Year Extended Warranty program, FREE repairs and replacements are covered for an additional 2 years (for a total of 3 years). In addition, all shipping and handling charges are on us.